1. Refund requests must be made within 14 days of delivery date. After 14 days from
delivery date you must contact Dinosaur Tales Clothing Co. Customer Service to determine the best course
of action. Dinosaur Tales Clothing Co. will not issue refunds for products purchased through other entities,
such as online buy and sell websites, or retail partners. Dinosaur Tales Clothing Co. does not accept returns or issue refunds on any pre-order items for any reason unless product cannot be delivered. These items are special made and only made to order. Unusable Manufacturer Defective products are covered by Dinosaur Tales Clothing Co. and will be replaced at Dinosaur Tales Clothing Co. cost. If the product is in good, usable condition with minor defects, and the buyer keeps the product, no replacement or refund will be issued, however a full or partial store credit may be issued.
2. A copy of the credit card purchase receipt, and a copy of the original
Dinosaur Tales Clothing Co. invoice or order confirmation may be requested prior to Dinosaur Tales Clothing Co. Customer Service issuing a Return
3. Product must be in like-new condition and returned in original packaging with all original
accessories, literature and other components. Dinosaur Tales Clothing Co. reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or
other original components are missing.
4. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email Customer Service and provide the
Reason for Refund
Date of Purchase
5. Upon written receipt of the RA number, send product to:
Dinosaur Tales Clothing Co.
Barriere, British Columbia
6. Please mark with the RA number on the outside of the package.
7. A copy of the credit card purchase receipt, and a copy of the original
Dinosaur Tales Clothing Co. invoice, should be placed inside the return package so that it is easily visible.
8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.
9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment at their own cost.
10. You may be responsible for shipping costs for returning the product to Dinosaur Tales Clothing Co, warehouse. Product should be shipped so that it can be tracked and/or
insured; Dinosaur Tales Clothing Co. is not responsible for products lost or damaged during return shipment.
11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.
12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.