FAQ & Shipping

What is Dinosaur Tales?
Dinosaur Tales is an online baby and children's boutique specializing in girls fashion. We are actively working towards expanding our boys line.

What is the quality of your products?
Our products are made with quality materials, and are of the highest standards. These are real hand-sewn boutique items. We stand by all of our products, if you are unhappy, we will take it back. We source 100% of our own materials.

What is the processing time on my order?
Our processing time for most products is 48 hours. If you would like to change something or cancel your order, please contact us right away as once it's processed, it cannot be changed.

Where are you located?
We are located in Barriere, British Columbia. We offer local pick-up, however it is not a storefront location.

Where do you ship from?
We may ship from one of two locations. Preference is always given to ship from our British Columbia location, however depending on availability and sizes, we may ship from our overseas location. This happens more often now that we offer free, everyday shipping. Our shipping time from either location generally takes two weeks as we grow and expand. Exceptions may apply during peak seasons or holidays. Nova Scotia, New Brunswick, and Ontario currently have longer delivery times than any other province - three weeks. 

As of November 8th, shipping times have been returned to normal.

Large drops / Facebook First Chance exclusive items generally have a two week delivery period as the drops are very large. 

We are not responsible for packages that take longer due to the postal service. Once shipped, it is out of our hands.

What is your return policy?
If you are not happy with your purchase, we accept returns on unworn items with tags still 
attached. Please contact us if you need help with a return. If there is a flaw in your item, please contact us for a replacement immediately.

Have any questions or concerns ? We’re always ready to help! Send us an email at admin@dinosaur-tales.com