FAQ & Shipping

Welcome to our FAQ. If you cannot find the answer that you're looking for, please send us an e-mail at admin@dinosaur-tales.com. Please allow some time for us to get back to you as we are a very small team.

Dinosaur Tales Clothing Co.
is a very small, online, children's boutique. We offer modern, trendy, age appropriate designs for your children at a price you'll absolutely love. All of our products are carefully made with ethically sourced products and using only fair trade hands. We pride ourselves on these two things. We are a very small team, and our turn-around time is not the same as you will receive from a big-box company. However, all of our products are made by hand with love and care, and are always worth the wait.

We produce low quantities to not over saturate the market, thus keeping your littles dressed in original styles.

What is the quality of your products?
We pride ourselves on using only quality materials that we clothe our own children in. Our products are stretchy, soft, and so comfortable. 

What is the processing time on my order?
Our processing time for most products is roughly 72 hours, this can take longer during holidays and peak seasons. If you would like to change something or cancel your order, please contact us right away as once it's processed, it cannot be changed.

Do you have a pick-up location?
We absolutely have a pick-up location for all local orders. Clients who are local are welcome to pick up their orders in Barriere, British Columbia. This is only a pick-up center, and is not a storefront location. If you would like to pick-up your order in person, please contact us.

Where do you ship from?
We will generally ship from our (very small) manufacturing center located overseas. This is to ensure that we can keep our product quality high and our prices as affordable as possible. We do source our own materials, and once made, we have them shipped directly to our clients. We do ship express, and generally, packages are delivered within three weeks, however there can be delays due to customs. We offer free shipping on all orders. We also may ship from our British Columbia location at times. Shipping times may exceed these times during peak times such as holidays, large drops, or sales. Nova Scotia & New Brunswick currently have the longest delivery times.

What is your return policy?
We love our products, and you should too! If you are not satisfied with your products, we will always accept returns on unworn products. Please include original packaging when returning. If there is a flaw in your product, please contact us right away at admin@dinosaur-tales.com so that we can issue a replacement. If you're returning an item due to your error, or an issue out of our control (ie: postal service, customs), you will be responsible for return shipping as there was no initial shipping cost. If you are returning an item due to our error, we will cover the cost of shipping.

What are the care instructions?
Our products are pre-shrunk, however as they are generally almost always cotton, we do recommend hang drying. This will keep the colors vibrant and bold, as well. They do tumble dry well, but hang drying will ensure that they stay in like-new condition until your child outgrows them.

Have any questions or concerns ? We’re always ready to help! Send us an email at admin@dinosaur-tales.com