FAQ & Shipping

What is Dinosaur Tales?
Dinosaur Tales is an online baby and children's boutique specializing in girls fashion. We are actively working towards expanding our boys line.

What is the quality of your products?
Our products are made with quality materials, and are of the highest standards. These are real hand-sewn boutique items.

What is the processing time on my order?
Our processing time for most products is between 18 and 24 hours. If you would like to change something in your order, please contact us right away as once it's processed, it cannot be changed. 

Where are you located?
We are located in Barriere, British Columbia. We offer local pick-up, however it is not a storefront location.

Where do you ship from?
We may ship from one of two locations. Preference is always given to ship from our British Columbia location, however depending on availability and sizes, we may ship from our overseas location. This happens more often now that we offer free, everyday shipping. Our shipping time from either location generally takes between five days and up to fourteen days, with most customers receiving their orders within seven. Exceptions may apply during peak seasons or holidays.

What is your return policy?
If you are not happy with your purchase, we accept returns on unworn items with tags still 
attached. Please contact us if you need help with a return. If there is a flaw in your item, please contact us for a replacement immediately.

Have any questions or concerns ? We’re always ready to help! Send us an email at admin@dinosaur-tales.com