FAQ & Shipping

Welcome to our FAQ. If you cannot find the answer that you're looking for, please send us an e-mail at admin@dinosaur-tales.com. Please allow some time for us to get back to you as we are a very small team.

Dinosaur Tales Clothing Co.
is a very small, online, children's boutique. We offer modern, trendy, age appropriate designs for your children at a price you'll absolutely love. All of our products are carefully made with ethically sourced products and using only fair trade hands. We pride ourselves on these two things. 


What is the quality of your products?
We pride ourselves on using only quality materials that we clothe our own children in. Our products are stretchy, soft, and so comfortable. Our products are generally made from cotton, but there are exceptions. 

What is the processing time on my order?
We will process and ship out all ready to ship items within the same business day, as long as your order is received before 4:00pm. We accept no changes, address modifications, cancellations, order alterations, or otherwise after your order has been placed.

What is the processing time on my pre-order?
As they vary depending on the drop, please read the pre-order information carefully as we usually request 4-6 weeks before shipment as these are made to order.

Do you have a pick-up location?
We offer free local pick-up in Barriere, British Columbia.


Where do you ship from?
As of April 21st, we will be shipping all orders from our main location in British Columbia, Canada. We only ship using tracked, expedited shipping. We have no option for lettermail at this time.


How can I find out about shipping delays?
You are encouraged to join our VIP Group on Facebook in order to stay up to date with current delays. We are currently experiencing a backlog at Canadian customs for orders placed prior to our warehouse switch. Canada Post also currently has a delay advisory on their website, we encourage you to monitor both websites for updates.

What are the care instructions?
Our products are pre-shrunk, however as they are generally almost always cotton, we do recommend washing in cold water and either hang dry or lay flat to dry. This will keep the colors vibrant and bold, as well. They do tumble dry okay, but hang drying will ensure that they stay in like-new condition until your child outgrows them. Cotton can shrink in hot temperatures. 

Why was I refunded for an item?
If you were refunded for a product, we are out of stock. This typically happens mostly in the VIP group on custom invoices. Due to the high numbers of unpaid invoices, products are no longer saved until paid for. Paying your invoices promptly will give you the highest chances of securing your product, however there are never any guarantees. If we are unable to fill your order, you will receive a refund via the same payment method you used.

How can I become a brand rep?
We are not currently seeking brand reps as our spring rep search has closed. Keep an eye out for the next brand rep search!

 

Have any questions or concerns ? We’re always ready to help! Send us an email at admin@dinosaur-tales.com